Terms of Service

Real Estate OS (Derek Middlebrook PLLC)

Last Updated: January 25, 2025

1. Acceptance of Terms

By accessing and using Real Estate OS ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use this service.

2. Description of Service

Real Estate OS is a software-as-a-service platform designed to help real estate professionals manage their business, leads, and client relationships. The service includes web-based tools, mobile applications, and communication features including SMS messaging.

3. SMS and Text Messaging Terms

SMS Program Terms and Conditions

Consent and Opt-in

By providing your mobile phone number and opting-in to receive SMS messages from Real Estate OS, you expressly consent to receive text messages from us. This consent is not required as a condition of purchase.

Message Types and Frequency

You may receive the following types of messages:

  • Product updates and feature announcements
  • Event invitations and webinar notifications
  • Onboarding and educational content
  • AI assistant notifications and insights
  • Appointment reminders and confirmations
  • System alerts and security notifications

Message frequency varies based on your account activity, preferences, and the services you use.

Costs and Charges

Message and data rates may apply. You are responsible for any charges from your wireless carrier for text messages. Check with your carrier for details on your messaging plan and charges.

Opt-out Instructions

You can opt-out of SMS messages at any time by:

  • Texting STOP to our phone number (+1 602-782-5561)
  • Emailing us at support@realestateos.com
  • Adjusting your preferences in your account settings

After texting STOP, you will receive a confirmation message. You will not receive any further messages unless you opt back in.

Help and Support

For help or support, text HELP to our phone number or contact us at support@realestateos.com.

Supported Carriers

Our SMS service is supported by most major U.S. carriers including Verizon, AT&T, T-Mobile, Sprint, and others. For a complete list of supported carriers, please contact us.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is outside of our control.

TCPA Compliance

This SMS program complies with the Telephone Consumer Protection Act (TCPA). We will not send you messages without your prior express written consent, except as permitted by law. Your consent is documented and stored in accordance with TCPA requirements.

4. User Accounts

To access certain features of the service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account

5. Acceptable Use

You agree not to use the service to:

  • Violate any applicable laws or regulations
  • Transmit any harmful, threatening, or inappropriate content
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any part of the service
  • Use the service for any unlawful or prohibited purpose

6. Intellectual Property

The service and its original content, features, and functionality are owned by Derek Middlebrook PLLC and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices regarding the collection and use of your information.

8. Payment Terms

Some services may require payment. You agree to pay all charges incurred by you or on your behalf through the service, at the prices in effect when such charges are incurred. We reserve the right to change our pricing at any time.

9. Service Availability

We strive to maintain high availability of our service but cannot guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or unforeseen technical issues.

10. Limitation of Liability

In no event shall Derek Middlebrook PLLC or Real Estate OS be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

11. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users of the service, us, or third parties.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will provide notice prior to any new terms taking effect.

14. Contact Information

If you have any questions about these terms, please contact us:

Real Estate OS

Derek Middlebrook PLLC

Email: support@realestateos.com

Phone: +1 (602) 782-5561